Customer Service / FAQ's / Return Policy / Wholesale Account Policies

BUTLER BAG RETURN POLICY FOR ONLINE ORDERS
Butler Bag™ stands behind our products and we are committed to our customers’ satisfaction. We will refund, or exchange any standard unused item up to 15 days from its ship date as long as the item is in new sellable condition.

Return Policy:
At Butler Bag, we stand behind our product and we want to make sure your shopping experience is a pleasurable one.  Sometimes, returns of items need to be made, so we have outlined our return policies for you.

Only items that have been purchased from this website can be returned according to the following policy:

• Every product is satisfaction guaranteed or you may return it for a return of the item price (not including shipping).
• Customers will be responsible for all shipping costs unless the product(s) received was damaged.
• All returns must be sent back within 15 days of the receiving the item (shipment delivery date) provided it has not been damaged, altered or worn.
• All returns MUST be in saleable condition and include its original packaging with tags attached and including canvas Butler Bag dust cover.
• You must include a note with the reason for the return and also include the Order# and Billing Name.

If you no longer have a copy of your invoice and wish to obtain one, please request one by emailing: info@butlerbag.com

Returns/Exchanges:
You may return merchandise purchased online for size, fit or style reasons within 15 days of the receipt of your order, provided it has not been damaged, altered or worn.  You may return your item for a credit back to your credit card that you purchased the item with, or you may exchange your item for another Butler Bag product.  Please note that the buyer is responsible for paying the shipping fee for any new item shipped out to them. 

Please note that refunding your credit card may take 10 to 20 days from the date that you ship the item back to Butler Bag.
To Return by Mail: To ship your purchase back to us, please take the following steps:

1. Please tell us why you are returning the item.  Please include a note in the return package as to why you are making the return.
2. Box it up. Using a durable shipping box, package up your return merchandise with original packaging (including tags and canvas dust cover), if possible, and include your reason for the return. Seal securely.
3. Ship it. Ship your return using a form of traceable, insurable delivery to:
   
   Butler Bag
   630 Park Way South - 2nd Floor
   Broomall, PA  19008

Once your return is received and processed, your purchase will be credited to your initial form of payment for the product price plus any applicable taxes. (Please note that refunds can only be posted to the credit card used to make the purchase, not to a different credit card.)

We'll do everything we can to take care of your return quickly.  It may take 10 to 20 days for the refund to appear on your credit card. Returns with complete documentation receive priority. Please note that Butler Bag is not responsible for returns lost in transit to us.

Shipping Damage:
If you receive an item that was damaged during shipment, contact our Customer Service team within 10 days of delivery at 610-356-6013 from 9:00am to 5:00 pm EST.  Please have your order number, item, and tracking number from your original confirmation e-mail. Butler Bag will make every reasonable effort to reorder the item or credit your purchase in a timely manner.

Warranty:
If there's a defect in your merchandise, ship it back to us and we'll make things right. All Butler Bag products are covered under our warranty against material and manufacturing defects for 1 year. If Butler Bag determines that a product has a material or manufacturing defect, we'll replace it.